Privacy Policy

1. Who We Are

MasterLids is a brand operated by MasterLids, LLC, located in the United States. We design and manufacture precision-cut rimless aquarium lids made to order. In this policy, "MasterLids," "we," "us," and "our" refer to MasterLids, LLC. You can reach us at support@masterlids.com.

2. Information We Collect

We collect information you provide directly to us when you place an order or contact us:

• Contact information — name, email address, and phone number.
• Shipping address — street address, city, state, and ZIP code.
• Order details — tank model, lid configuration, add-ons selected, and any special instructions.
• Payment information — we use Stripe to process payments. We never see or store your full card number. Stripe's privacy policy governs their handling of payment data.

We also automatically collect limited technical information when you visit our site, including your IP address, browser type, referring URL, and pages visited, via server logs and standard web analytics.

3. How We Use Your Information

• To process and fulfill your order, including cutting, manufacturing, and shipping your lid.
• To send order confirmations, proof approvals, shipping notifications, and support responses.
• To calculate and collect applicable sales tax.
• To improve our website, products, and customer experience.
• To comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Third-Party Services

We use the following trusted third-party services to operate our business:

• Stripe — payment processing and sales tax calculation. Subject to Stripe's Privacy Policy.
• Supabase — secure database hosting for orders and customer records.
• Shipping carriers — your name and address are shared with the carrier (UPS, FedEx, or USPS) to fulfill delivery.

5. Cookies

We use a session cookie to maintain your shopping cart across pages. This cookie contains only an anonymous session identifier — no personal information.

6. Data Retention

We retain order records for a minimum of seven (7) years to comply with accounting and tax requirements. You may request deletion of your personal information at any time, subject to our legal retention obligations.

7. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to legal retention requirements.
• Opt out of any future marketing communications by replying "unsubscribe" to any email from us.

To exercise any of these rights, email us at support@masterlids.com.

8. Security

All data is transmitted over HTTPS. Payment data is handled entirely by Stripe and never stored on our servers. We implement industry-standard security practices to protect the information we do store.

9. Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted by updating the effective date at the top of this page. Continued use of our site after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

Questions about this Privacy Policy? Contact us at support@masterlids.com.